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Terms of Use

Introduction
These Terms of Use govern your access to and use of https://duchessence.com (the "Website"), operated by MD Agence Ecommerce (trading as "Duchessence"). By accessing or using the Website, you agree to these Terms of Use without reservation. If you do not agree, you must not use the Website.

1. Website operator

The Website is operated by:

  • Business name: MD Agence Ecommerce (trading as Duchessence)

  • Legal structure: Sole trader / individual entrepreneur

  • Registered representative: Mike (Director)

  • Registered office: 77220 Presles-en-Brie, France

  • Email: contact@duchessence.com

2. Access to the Website

The Website is available free of charge to any user with an internet connection.

We reserve the right to suspend, restrict or modify access to the Website at any time, with or without notice, including for maintenance, updates or security reasons. We are not liable for any loss or inconvenience caused by such suspension or modification.

3. Acceptable use

By using the Website, you agree to use it only for lawful purposes and in accordance with all applicable laws and regulations, including those of Australia.

You must not:

  • use the Website in any way that is fraudulent, unlawful or harmful to others,

  • attempt to gain unauthorised access to the Website or its systems,

  • introduce viruses, malicious code or any other technology that may damage the Website or its users,

  • use the Website to transmit unsolicited commercial communications, or

  • reproduce, distribute or modify any part of the Website without our prior written consent.

Any breach of these Terms of Use may result in suspension or termination of your access to the Website.

4. Intellectual property

All content on the Website — including text, images, logos, graphics and design — is owned by or licensed to MD Agence Ecommerce and is protected by copyright and other applicable intellectual property laws.

You may not reproduce, copy, distribute, modify or use any content from this Website for commercial purposes without our prior written permission. Personal, non-commercial use is permitted, provided you do not modify the content and retain all copyright and proprietary notices.

5. Third-party links

The Website may contain links to third-party websites or resources. These links are provided for your convenience only.

We do not control, endorse or take responsibility for the content, policies or practices of any third-party websites. We recommend reviewing the terms and privacy policies of any third-party website you visit.

6. Personal information and privacy

Any personal information you provide to us through the Website is collected and handled in accordance with our Privacy Policy:
https://duchessence.com/policies/privacy-policy

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy principles.

7. Cookies and tracking technologies

The Website uses cookies and similar tracking technologies to operate properly and to support our marketing and analytics activity.

Essential cookies are necessary for the Website to function. Other cookies — including advertising and analytics tools such as Meta Conversions API and Google Analytics 4 — are only placed with your consent, which you can provide or withdraw via the cookie banner displayed on the Website.

You can also manage your cookie preferences through your browser settings at any time.

8. Disclaimer and limitation of liability

The Website and its content are provided on an "as is" basis. While we take reasonable care to ensure the accuracy and reliability of the Website, we do not warrant that:

  • the Website will be uninterrupted, error-free or free of viruses,

  • the information on the Website is complete, accurate or current.

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental or consequential loss or damage arising from your use of, or inability to use, the Website or its content.

Nothing in these Terms limits or excludes any rights or guarantees you have under the Australian Consumer Law or any other non-excludable applicable law.

9. Changes to these Terms of Use

We may update these Terms of Use at any time to reflect changes in our practices, the Website or applicable law. The updated version will be posted on this page with a revised "Last updated" date.

We encourage you to review these Terms periodically. Your continued use of the Website after any changes are posted constitutes your acceptance of the updated Terms.

10. Governing law and jurisdiction

These Terms of Use are governed by the laws of New South Wales, Australia.

Any dispute arising in connection with these Terms or your use of the Website will be subject to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

11. Additional information

For more details about our returns and refund process, please see our Returns & Exchanges Policy:
https://duchessence.com/policies/refund-policy

For more details about shipping and delivery, please see our Shipping & Delivery Policy:
https://duchessence.com/policies/shipping-policy

Last updated: 4 January 2026